Billing & Wallet

Estimated reading: 4 minutes

Overview

In today’s digital age, businesses are constantly looking for new and innovative ways to connect with their customers. One of the most powerful tools for this is messaging platforms, such as WhatsApp, which allow for real-time, direct communication with customers. However, for businesses to take advantage of this channel, they need a way to bill customers for the conversations they have.

This is where billing and wallet systems come in. These systems allow businesses to charge customers based on the resources they consume, such as the number of conversations they have. But maintaining a wallet balance and accurate billing is not only important for the platform, but also to provide a seamless experience to the customers.

How Billing and Wallet Works on WhatCX

Billing and wallet systems are essential components of any platform that uses a pay-per-use model, such as WhatCX. In this type of model, customers are charged for the resources they consume, such as the number of conversations they have on the platform.

Billing- Billing on WhatCX platform occurs on a monthly basis, where the customers will receive an invoice for the services used during the month and needs to be paid for continued access to the platform services as per the subscribed plan.

Wallet – The wallet balance feature on WhatCX platform, aims to provide a smooth and seamless conversation experience for the customers. This feature allows the customers to easily manage their funds and avoid any interruptions during the conversation.

The money from the wallet gets deducted for all types of conversations, such as broadcasting (BIC), individual user conversations (UIC), and any integrations used during the conversation. The wallet feature makes the billing process more convenient and flexible for customers.

Key TakeAways

One of the key benefits of maintaining a wallet balance is that it allows customers to easily manage their spending on the platform. Instead of having to continuously enter payment information for each conversation, customers can simply add funds to their wallet and then use those funds to pay for conversations as they happen. This can save customers time and hassle, and can also increase their satisfaction with the platform.

Another important aspect of maintaining a wallet balance is that it allows for more flexible billing options.

Customers can choose to add a set amount of funds to their wallet at one time, or they can set up automatic replenishment of funds when the balance drops below a certain threshold. This can make it easier for customers to budget for their use of the platform and avoid unexpected charges.

Overall, billing and wallet systems are an important part of running a pay-per-use platform like WhatCX. By allowing customers to easily manage their spending, providing flexible billing options, and accurately charging customers for the resources they consume, these systems can help ensure the platform is both financially sustainable and user-friendly.