![](https://docs.edgecx.com/storage/2022/12/010-chat.png)
WhatCX responds automatically to improve customer experience
![](https://docs.edgecx.com/storage/2022/12/011-tap.png)
One-click to understand the customer Intent even before connecting to agent
![](https://docs.edgecx.com/storage/2022/12/forms-1.png)
Capture lead data by triggering an Enquiry right when contact is engaged
![](https://docs.edgecx.com/storage/2022/12/010-live-chat.png)
Direct the chat to the right agent at the press of a quick reply button
![](https://docs.edgecx.com/storage/2022/12/014-tag.png)
Label and Tag assignment for lead nurturing and planning the lead cycle
![](https://docs.edgecx.com/storage/2022/12/015-lightning.png)