Conversation Flow

Estimated reading: 3 minutes

Overview

In today’s fast-paced world, businesses need to be able to communicate with their customers quickly and easily.One of the most popular ways for customers to reach out to businesses is through messaging platforms like WhatsApp. WhatCX is a product that leverages the power of WhatsApp’s cloud API to provide businesses with a streamlined way to communicate with their customers.

With WhatCX, businesses can easily manage customer conversations and provide high-quality customer service.

In this blog post, we will take a closer look at the conversation flow in WhatCX and how it can benefit your business.

How can conversation flow within different Modules in WhatCX

WhatCX, there are different modules that manage the conversation flow between businesses and customers.

Contact Registration/ UIC – The Contact Registration/UIC module allows customers to register their contact information by messaging the business on their WhatsApp number or through QR scanning. Additionally, contacts can also be registered by importing a list into the WhatCX platform.
BIC – The BIC (Business Initiated Conversations) module allows businesses to initiate conversations with customers by sending out broadcasts. This can lead to opening a conversation window for the customer to reply.
Bot – The Bot module allows businesses to utilize automated responses when customers message the business for the first time, with the option for an agent or user to take over the conversation later.
Template Actions –The Template Actions module allows businesses to create templates with quick reply actions which can help determine the intent of the conversation flow, leading to the creation of new conversation flows within the platform.