Onboarding Requirements

Onboarding onto the Meta platform for using the WhatsApp Cloud API is a straightforward process that can be completed in just a few steps. However, it is important to make sure that you have all of the necessary requirements in place before starting the onboarding process.

To start the Onboarding Process, you need to check the verification status of your Facebook Business Manager page. Follow the steps to check-

1.  Go to https://business.facebook.com/
2.  Login or sign up to view the page
3. Click on the business brand name
4. Go to Settings > Business Account Info
5. Check under Business Verification Status for verification status

If the account is unverified, please keep any 2 documents handy-

1. GST RC
2. Business Pan Card/ Udyam Certificate
3. Electricity or phone bill with the same address as in GST RC
4. Phone number, email, and address matching the information on the Brand website and Facebook page.

Please note the following regarding phone numbers:

1. The phone number should not be previously linked to WhatsApp. If you wish to use the same number for WhatCX, we can delete the existing account and create a new one on WhatCX.
2. Avoid making calls with the designated mobile number.
3. The phone number should be active. If it is obtained and registered by another person on WhatsApp, your company’s WhatsApp business account will be canceled and cannot be recovered.

In the below articles, we will explore the requirements that you need to meet in order to successfully onboard onto Meta and start using the WhatsApp Cloud API for your business communication needs.