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Updated on February 17, 2023

Docy Child

What are the eligibility requirements for a WhatsApp Business API?

Estimated reading: 6 minutes

For client notifications or better customer service, businesses should use the WhatsApp for Business solutions.

Facebook requires you to finish your Facebook Business Verification in order to recognise legitimate businesses and provide them access to the features they require.

We will be covering the following topics in this module:

  1. How to check if your Facebook Business Manager is already verified
  2. Documents required to apply for Verification
  3. Application
  4. Application Review and Approval
  5. What should you do in case the application gets rejected

How to check if your Facebook Business Manager is already verified 

Follow the steps below to see if your Business Manager account has been verified –

  1. Open https://business.facebook.com/
  2. Click on the business brand name > Settings > Business Account Info
  3. From there click on Go to business settings
  4. There you will see the Business details, where under Business Verification Status you see verified or unverified

In case the business in Unverified the first thing we’ll do is to check what documents will be needed to apply for verification.

Documents required to apply for Verification

When you try to verify your business, if it is not listed, you can be asked to provide official documentation to show that it has been registered. These documents must include your company’s legal name as well as its postal or telephone address.

The approved documents are listed below (in order of recommendation). For further information, you can also click on this link. (https://www.facebook.com/business/help/159334372093366)

How to Apply for Facebook Business Page Verification

1. Go to https://business.facebook.com/ and select Settings to view your business manager.

2. Click on Business account info > Go to Business settings

3. Once you click on Business settings, click on Business info (Refer to the below image). You will be able to see the relevant business information here. Start editing the information in the Business details. Once you have done that under the Business verification satus click on view details.

4. Scroll down to Security Center and select Start Verification

5. After clicking on Start Verification, select your country and click Next

6. You must provide all of your company’s information here, including name, address, phone number, and website. Verify that this information is accurate and matches the Business Details in your supporting documents as well as MCA records. When finished, select Next.

7. Now, Facebook will compile a list of businesses that match the data you just provided.

• From this list, you must choose your company to move on. If in case your Organisation is not listed, select ‘My Organisation isn’t listed’ and click Next.

8. Simply confirm the business information you wish to publish to Facebook in this section. These specifics must coincide with the company specifics in the supporting documents you will provide next. As soon as the verification process is over, this information will also be available on your business profile.

• In order to verify your legal business name, you must submit a supporting document in this step. Any acceptable document, such as a business licence, incorporation certificate, bank account statement, etc., may be uploaded.
• The same procedure needs to be followed in order to confirm your legal business address or phone number. Click the next button after you have uploaded a valid document.

9. You must choose on a verification method. You have the option of receiving a code by phone or email or using the domain of your company’s website to verify.

10. If you choose phone call, someone will call your registered number, and if you choose email, you will get the OTP on email.

Application Review and Approval

After you have submitted the application, Facebook could take 2-10 business days to review your application. You’ll get a confirmation email if your application was accepted. Additionally, you can monitor the progress of your application in the Security Center.

You might not get a response right away but you will receive a notification if Facebook needs any additional information. In that case, you will need to reply to the same Facebook support case and provide the required supporting documents there.

What should you do in case the application gets rejected

Several factors could lead to the rejection of your verification. You can always question Facebook’s decision and provide the required data to finish your verification.

It is advisable to not make more than 2 attempts after rejection of the application as Facebook might make it difficult to verify your business after making the third attempt. You can anytime reach us at [email protected] and we are there to help you through. 

We hope that we were able to answer the questions that arise regarding Facebook Business Manager Verification. For more such interesting articles, stay tuned to WhatCX. 

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