Here is your guide to getting started with WhatCX. WhatCX is an all-in-one business WhatsApp tool. It helps you manage your customers on WhatsApp by bringing your whole team together, on one WhatsApp number for your customer’s ease.
What is customer service that is conversational?
While conversational service is still relatively new to most organizations, consumers now expect these simple dialogues in almost every facet of their daily lives. The way we communicate with our friends and family has changed, and this is altering what customers expect, claims Gozzo. “Conversations with a firm should feel as rich and fluid as a personal chat if it can. It represents the future of customer service.
What is WhatsApp Marketing?
WhatsApp Marketing is a form of messenger used for promoting a brand via WhatsApp. Brands can use this channel to reach a large audience, forge enduring connections with consumers, and boost sales.
It involves using WhatsApp for Business’s broadcasting capabilities to contact customers with announcements about sales, new products, forthcoming events, or engagement-focused campaigns like order updates, feedback requests, and so forth.
In order to access your WhatCX account: Go to https://www.whatcx.com/ in your browser.
- There is a login button at the top right corner of WhatCX’s homepage. You’ll be directed to the Sign In page after clicking it.
2. On the “Sign In” page, enter your registered email address and password.
If you can’t recall the password you used to sign in to your WhatCX account, you can reset it by clicking on Recover Lost Password shown in the above image. You will get a password-reset link in your email right away after clicking the Recover Lost Password link. To change your account’s password, click the password reset link.
How does WhatCX benefit your business?
Businesses may reach customers, accelerate sales, and promote scalable business growth using WhatCX. By incorporating WhatCX into their routes for communication, now Business Owners can –
• Manage client expectations through quick customer response
• Send Broadcast messages to their customers informing them about new product launches, offers, schemes, etc and can boost their sales and conversions
• Connect with consumers on their preferred channel of communication, help them at scale, and much more to streamline company communications!
We hope this article has given you a better understanding of the WhatsApp Cloud API provided by WhatCX, how to access your WhatsApp Business account, What is conversational CRM, and the opportunities that WhatCX brings to your company through WhatsApp Marketing.