Form Data and Analytics

Estimated reading: 3 minutes

Overview

Forms in WhatsApp can be a helpful tool for capturing customer data and streamlining communication with your customers. By creating forms within WhatsApp and sending them to your customers, you can easily gather important information and feedback, such as contact details, preferences, and satisfaction ratings. This can help you better understand your customers and their needs, allowing you to provide a more personalized and effective service.

In addition, forms in WhatsApp can be completed and submitted quickly and easily, making them a convenient option for both you and your customers. They also allow you to collect data in real time, giving you up-to-date insights and allowing you to make informed decisions more quickly.

What is a Response Time out and how what effect it will have on Forms?

A response timeout is the time interval after which the system will send the Exit Form Message with/without the weblink if the form is left unattended or incomplete.

This helps to identify the customers who started filing out the form but didn’t complete it for any reason, and make sure the business does not lose on the lead by pursuing it with a message & a weblink to the form.

Form Data & Analytics

To access the form entries and other relevant analytics of the form:

1. Login to your WhatCX account, go to the Forms module, and click on the Form whose entries you want to access.

2. After selecting the form, the detailed view of the form will open up. The components of the detailed view include:

Form Overview section for seeing details like Form Name, No. of Questions in the Form, and Total No. of Contacts who Started & Completed the form
A circular chart for showing stats of the form source. For now, a form can be triggered from QR codes, Bots, Conversations, Broadcasts, and other Forms.
A section to toggle between people who Completed or Started the form. There also exists a button to edit the form alongside these buttons to edit the form.
Under the Tabs section, there exists a search bar to search through the displayed entries, a range selector to select the date range for the entries displayed, and an Export button to export the displayed entries.
In the lower half of the view, all the entries with relevant headers are available for the customer to browse through.