FAQs

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Welcome to our FAQ page! Here, you’ll find answers to some of the most frequently asked questions about our platform and its features.

We understand that setting up and using a new platform can be overwhelming, which is why we’ve compiled a list of the most common questions and concerns to help you get started.

From basic troubleshooting to advanced customization options, this FAQ page is designed to provide you with the information you need to make the most of our platform.

If you can’t find the answer to your question here, please don’t hesitate to reach out to our support team for further assistance.

Thanks for choosing our platform and we hope it will be beneficial for you!

Is WhatCX, based on WhatsApp could API or WhatsApp Business API?

WhatCX is a software product that utilizes the capabilities of WhatsApp Cloud API to provide businesses with a way to interact with their customers through the WhatsApp messaging platform.It enables features such as sending and receiving messages, creating and managing customer profiles, automating customer service and sending automated notifications.

What is WhatsApp Cloud API?

WhatsApp Cloud API is a web-based API that allows businesses to send and receive messages on the WhatsApp messaging platform. With the API, businesses can integrate WhatsApp messaging into their own systems, enabling them to communicate with their customers directly through WhatsApp.

What is WhatsApp Business API?

The WhatsApp Business API is a service that enables businesses to interact with customers through the WhatsApp messaging platform. This allows businesses to send and

What is UIC?

A user-initiated conversation is one that begins in response to a message from a customer. Businesses can send unlimited messages within a 24-hour window to a customer without incurring additional charges.

What is BIC?

A business-initiated conversation is one that begins when a business sends a message to a customer outside of the 24-hour window. These types of conversations require the use of message templates and are charged at different rates depending on the customer’s location.

To send out a BIC, can I only send templates to start the conversation?

Business Initiated Chats, or BICs, are a way for businesses to initiate conversations with customers on WhatsApp. In order to send out a BIC, businesses can use pre-approved templates to start the conversation. Templates are pre-written messages that have been approved by WhatsApp and can be sent out quickly and easily.

What are Templates?

Templates are pre-approved message formats that businesses can use to interact with customers through the WhatsApp Business API. These templates allow businesses to send common types of messages, such as appointment reminders or shipping notifications, quickly and easily.

Additionally, because templates have been pre-approved by WhatsApp, businesses can be sure that they are using a format that is in compliance with WhatsApp’s guidelines.

Here are some examples of template messages:

Appointment reminders: “Hello, this is a reminder of your upcoming appointment at [time] on 2025.”
Shipping notifications: “Your order [order number] has been shipped and is on its way. Tracking number is [tracking number].”

Payment confirmations: “We have received your payment of $[amount] for invoice [invoice number].”

To use templates, businesses must first submit them for approval by WhatsApp. Once a template has been approved, businesses can then use it to send messages to customers through the WhatsApp Business API.

It’s important to note that WhatsApp has strict policies on the contents of the template messages, and the template need to be specific and not generic, including personalization in the message. Also is a good practice to give customers the option to opt-out of receiving these messages.

How many contacts I can send messages in a day if my Facebook Business Manager is not verified?

If you have a Facebook Business Manager account that is not verified, you are able to send a broadcast message to up to 250 contacts at a time. A broadcast message is a message that is sent to multiple contacts at once, rather than to individual contacts.

What is Tier in WhatsApp?

A key feature of the WhatsApp Business API is its tier management system, which is used to control the rate at which messages are sent and received. The tier management system is designed to ensure that businesses do not overwhelm WhatsApp servers with too many messages at once, and to prevent abuse of the platform.

Unverified businesses are limited to initiating 250 business-initiated conversations within a rolling 24-hour period.

Verified businesses, on the other hand, have different limits based on the number of unique customers they can reach within a 24-hour period. For example, a verified business with an approved display name and a business phone number can initiate conversations with:

1,000 unique customers
10,000 unique customers
100,000 unique customers
An unlimited number of unique customers

What are the necessary pre-requisites to start using a WhatsApp tool?

In order to start using a WhatsApp tool, such as the WhatsApp Business API, you need to make sure that you have a Facebook page and a Facebook Business Manager account set up.

Can I integrate a Bot response on WhatCX to answer the customer queries?

Yes, businesses can use bots to automate customer service and respond to customer queries on WhatsApp.

Can I limit the user access to take actions when interacting with a customer?

You can limit user access in WhatsApp Business API by defining roles and permissions through the “Admin” section of the tool. This allows you to control what actions different users and teams can perform, such as sending messages or managing customer data.

How many Teams and Users can have in WhatCX?

The number of teams and users that can be created on WhatCX depends on the plan you have subscribed to. Different plans offer different levels of access and support different numbers of teams and users. For example, our basic plan may support a limited number of teams and users, while our advanced plan will support a higher number. You can check the details of your subscribed plan or contact our sales team for more information about the teams and users limits on our plans.

What is a Facebook page?

A Facebook page is a public profile that businesses can create on the Facebook platform to promote their products or services. To create a Facebook page, you need to have a personal Facebook account and then go through the process of creating a page.

We hope that this FAQ has been helpful in answering any questions you may have about our product or service.

If there is anything else you would like to know, please don’t hesitate to contact us.

We are always happy to help!!