How to setup Office Hours?

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Overview

Office Hours mean the times of the day and week; your company is actively working and is available to attend to queries coming in through WhatCX. Office Hours come in handy to give the right expectations to expect delays in reply, to the users messaging the business, whenever the company and its employees are not available.

How to configure Office Hours?

1. Log in to your WhatCX account and navigate to the Admin Module.

2. Go to the Office Hours menu.

3. In the top section, select the time zone for your organization and configure the Outside Office Hour message by enabling the checkbox.

Organization’s Location and Time Zone: This is to select the time zone in which your organization is working.
Outside Office Hour Message: This field is to configure the message that will be sent to the user whenever they message the business outside office hours. Above this field, there is a checkbox above this field, and by checking that you will enable the message to be sent. If the box is unchecked, then the Outside Office Hour message will not be sent.

4. In the lower section, set the office timings for each working day or use the “Copy to All” option for consistent timings across all days.

5. To save changes, click on Update Office Hours button.