Conversations

WhatCX provides a user-friendly interface for managing conversations with customers on WhatsApp.

With the platform’s conversation module, businesses can easily respond to customer inquiries, track customer interactions, and gather valuable insights to improve the customer experience.  

Additionally, WhatCX offers the ability to assign chat labels to conversations, which can help you better organize and prioritize your communication with different groups of customers.

This feature allows you to easily categorize and filter conversations based on specific criteria, such as the type of inquiry or the stage of the customer journey. 

Let’s learn more about the Conversation Module through related articles.