Have your first Conversation on WhatCX

Estimated reading: 2 minutes

Overview

Conversations on WhatsApp are an important aspect of customer interaction and are crucial to consider when interacting with customers on the platform. WhatsApp is a popular messaging app that allows businesses to communicate with customers in real time, providing an opportunity to build relationships and improve customer satisfaction.

You can start using Conversation on WhatCX in 2 ways

1. By sharing the QR code or sharing the phone number anywhere on the website or social media platforms, scanning of which will make the customers come on WhatsApp and text the business which is a UIC (User Initiated Conversation)

2. By Sending Broadcasts to the customers i.e., initiating a Business Initiated Conversation

How can you use conversations in WhatCX

WhatsApp is a crucial engagement tool for users all around the world and is rapidly becoming the most popular conversational messaging service in the world. WhatCX Conversations already supports WhatsApp and can assist you in addressing the following patterns-
• You can check all the chats assigned to you by clicking on All Chats

• Admins can check all Team chats and Agent Chats by clicking on ‘All Chats’

• You can use chat filters like the Active Chat sessions, Assigned chats, Unassigned chats